DHHS to Launch New Benefits Portal
Lincoln – The Nebraska Department of Health and Human Services (DHHS) will soon launch a new benefits application, the iServe Nebraska Portal, that will provide a modern and easy-to-use system for Nebraskans to apply for DHHS benefits and services.
The new portal is a single online application for Nebraskans to apply for Medicaid and Economic Assistance benefits. This online application will help save time for those applying for benefits, as they will only need to enter their basic information once.
The new iServe Nebraska Portal will:
- Provide an option for Nebraskans to apply for benefits using their mobile phone, tablet, or computer
- Offer an anonymous pre-screen option to help Nebraskans determine all the benefits for which they may qualify
- Be easy to find and navigate online and accessible to all
- Protect Nebraskans’ private information
- Provide self-service security options such as password resets
“Our goal is to provide an intuitive, user-friendly experience for Nebraskans as they determine what benefits they qualify for and apply for those benefits,” says Lori Snyder DHHS Chief Information Officer. “The new iServe Nebraska portal will provide a modern, secure way to enter information, upload necessary documents, and submit applications.”
The new portal is expected to launch in three phases.
Phase one will include a new branding and login feature. Beginning April 25, 2022, Nebraskans will see a new benefits application look and feel once they access the portal via the DHHS homepage to apply for or manage benefits. On the new portal homepage, Nebraskans will be able to access all of the features currently available through ACCESSNebraska. In addition, Nebraskans will notice a change to how they log into their existing account, manage their password, and set security questions.
Phases two and three are expected to launch at a later date.
DHHS has enhanced the account management system by providing self-service capabilities.
For a sneak peek of the new homepage, watch this video.
If you have questions or general inquiries, please send an email to [email protected].